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Accessibility
Accessibility is not just a technical feature—it is a foundational value that reflects our long-standing commitment to compassionate, inclusive care. Whether you are visiting us for primary medical services or seeking personalized skin treatments, our goal is to ensure that your experience is seamless, supportive, and respectful of your unique needs and circumstances.
Digital Accessibility
We understand that the journey to self-care often begins online, which is why we are committed to making our digital platforms as inclusive as possible. Our website is designed with accessibility best practices in mind to ensure that users of all abilities can easily navigate our content. We strive to meet or exceed the standards set by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, providing a smooth and intuitive experience for people who use screen readers, alternative input devices, or assistive technologies.
We have implemented features such as clear font hierarchies, high-contrast text, image alt text, and intuitive keyboard navigation to help everyone, including those with vision, motor, and cognitive disabilities, access the information they need. Our booking forms, service descriptions, and blog posts are written in plain, direct language, and we avoid jargon or overly complex terminology that may create barriers to understanding. As a healthcare and aesthetic provider, we recognize that accessibility begins with clarity and that a user-friendly experience is critical in building trust and confidence.
Physical Accessibility
Our clinic is thoughtfully designed to accommodate individuals with varying levels of mobility. From the moment you arrive at our location, you will find a barrier-free environment intended to provide comfort and convenience. Parking is available near the entrance with designated accessible spots for patients with disabilities. Our building features step-free entryways, automatic doors, and wide hallways that allow for easy maneuverability, whether you are using a wheelchair, walker, or other mobility device.
Inside our treatment and waiting areas, we have ensured that furniture, counters, and equipment are positioned to allow ample space and support. Adjustable exam tables and treatment beds are available for patients who may need assistance getting into position for laser facials or primary care evaluations. Our restroom facilities are also ADA-compliant and equipped with handrails and accessible sinks. Every detail of our clinic is designed to foster a welcoming and respectful atmosphere for people of all physical abilities.
Inclusive Care for All Skin Tones and Types
Accessibility in our practice also means addressing the clinical needs of all patients, especially those who have historically been underserved or misrepresented in skincare and dermatological care. One of the most significant reasons we chose to integrate the Aerolase Neo Elite laser into our offerings was its unique ability to treat all skin types safely and effectively. This includes patients with darker skin tones, who have traditionally faced higher risks of side effects and limited options when it came to laser treatments.
The Neo Elite's 650-microsecond Nd: YAG technology is specially designed to bypass the melanin-rich surface of the skin and deliver energy directly to problem areas below, without overheating or damaging the surrounding tissue. This advanced technology allows us to offer highly customized treatments for conditions like acne, melasma, rosacea, and hyperpigmentation across the full spectrum of skin tones. We are proud to say that our approach is not only inclusive but medically advanced, helping our clients look and feel their best, regardless of background or complexion.
Communication Support
We also recognize that accessibility involves more than physical space and technology—it’s about how we communicate. Our team is trained to assist patients with a variety of communication preferences and challenges. If you or a loved one requires interpretation services, we will do our best to coordinate support in your preferred language. For patients who are hard of hearing or deaf, we welcome the use of written communication or assistive devices, and we will take extra time to ensure every detail of your treatment is clearly understood and respected.
Our staff is patient, attentive, and trained to respond with empathy, whether we are explaining your personalized Glow Aerolase Facial plan or walking you through our intake forms. If you have any specific needs related to sensory processing, anxiety, or communication styles, please let us know in advance so we can prepare accommodations that support your comfort and confidence during your visit.
Ongoing Improvements
Accessibility is not a one-time initiative—it is an ongoing responsibility. We regularly review our digital tools, in-office experiences, and customer service policies to identify areas where we can do better. We actively seek feedback from our patients and community members and are committed to making adjustments that enhance inclusivity and access.
If you encounter any issues accessing our services, website, or facility, or if you have a suggestion for how we can improve, we encourage you to reach out to us directly. We are here to listen, respond, and make your care experience as inclusive as possible.